FAQ

Q: What is your return policy?
A: Due to high demand and exclusivity, all sales are final, no refunds. Credit will be issued unless your item arrives damaged, contact us directly.

Q: How long is shipping?
A: Orders will be shipped in 12-15 business days. All items are handmade in LA and require extra attention to avoid any inconveniences.


Q: I have a question for the brand! How do I get in contact?
A: Email info@punxnkisses.com with your question! 


Q: My tracking hasn’t updated, when will it change? 
A: Your tracking number will be emailed to you and will take about 48 hours to be updated. If you have any questions regarding the tracking once it is handed over to the post office, contact the post office before reaching out to us!

Q: How much is shipping?
A: Domestic starts $5.00 and goes up depending on how many items you order! International is starting at $15-$20 and goes up based on weight and region. Most times we take a loss on shipping because we want to keep our prices low!